How to Move Your LPG Connection from HP Gas to Indane Gas in India

Switching your LPG connection from HP Gas (Hindustan Petroleum) to Indane Gas (Indian Oil) is a straightforward process when you follow the correct steps. Consumers may choose to switch due to better service, more convenient distributor locations, or relocation. This guide explains the entire procedure, required documents, charges, safety tips, and FAQs to ensure a smooth transition from HP Gas to Indane.

1. Why Consumers Switch from HP Gas to Indane

Many consumers consider switching their LPG connection for various reasons:

• Better Customer Support: Some users prefer Indane for prompt delivery, responsive complaint resolution, and reliable service.
• Distributor Availability: In certain localities, Indane distributors are more accessible or closer to your home.
• Relocation: If HP Gas service is unavailable at your new location, switching ensures uninterrupted LPG supply.
• Multiple Connections: Families with multiple LPG connections may consolidate under Indane for easier management.
• Subsidy Management: Indane’s digital portal and PAHAL (DBTL) integration allow easier subsidy tracking and online payments.

2. Eligibility Criteria for Switching LPG Providers

Before initiating the switch, ensure you meet the following criteria:

1. You must be the registered consumer of the HP Gas connection you wish to surrender.
2. All pending dues—including refill charges, cylinder rent, and equipment costs—must be cleared.
3. The connection should be active and free of disputes or complaints.
4. You must provide accurate proof of identity and address as required by Indane.

3. Documents Required for Switching

Prepare the following documents before applying for an Indane connection:

• LPG Consumer ID: Your HP Gas Consumer ID is mandatory for verification and NOC issuance.
• Proof of Identity: Aadhaar, PAN Card, Passport, or Voter ID.
• Proof of Address: Utility bill, Aadhaar, or rental agreement.
• Passport-size Photograph: Usually one or two recent photos.
• No Objection Certificate (NOC): Obtained from your HP Gas distributor confirming no pending dues.
• Bank Details: Required for receiving security deposit refunds.

4. Step-by-Step Procedure to Switch from HP Gas to Indane Gas

Step 1: Clear Pending Dues with HP Gas

Ensure that all outstanding dues, including cylinder refill costs, equipment charges, and any documentation fees, are paid. This step is crucial to obtain the NOC and avoid delays in refunding your HP Gas security deposit.

Step 2: Obtain No Objection Certificate (NOC)

Request a written NOC from your HP Gas distributor, which confirms:

• All dues have been cleared.
• There are no pending complaints or service issues.
• Your connection is eligible for transfer to Indane.

Keep a copy of the NOC for submission to Indane.

Step 3: Register with Indane Gas

Once you have the NOC, register for a new connection with Indane. You can do this either:

• Online: Visit https://indane.co.in and complete the “New Connection / Switch” form.
• Offline: Visit the nearest Indane distributor office and submit the application and documents in person.

Step 4: Submit Documents and Verification

Submit the NOC, identity and address proofs, and passport-size photo to Indane. The distributor may verify the documents and conduct a premises inspection to ensure safety compliance before activation.

Step 5: Activation of Indane Connection

After verification, your Indane connection will be activated, and a new consumer ID will be generated. This ID is essential for future refill bookings, online payments, and subsidy claims.

Step 6: Refund of HP Gas Security Deposit

Once the HP Gas connection is surrendered, the security deposit is refunded through:

• Bank transfer (NEFT/IMPS)
• Cheque issued to the account holder

The refund typically takes 15–30 days depending on the distributor and bank processing time.

5. Charges and Costs Involved in Switching

The switching process may involve minimal costs, primarily related to the new Indane connection:

6. Tips for a Smooth Transition

• Ensure all pending dues are cleared and retain receipts for records.
• Obtain the NOC from HP Gas before applying to Indane.
• Keep multiple copies of all documents for submission and personal records.
• Track the Indane connection activation via SMS or online portal.
• Ensure all HP Gas cylinders, regulators, and hoses are returned to avoid deduction from your security deposit.
• Follow up with both distributors to confirm connection closure and new connection activation.

7. FAQ – Switching from HP Gas to Indane Gas

1. Can I switch my LPG connection online?

Yes, Indane allows online registration for switching from HP Gas. NOC from HP Gas is mandatory.

2. Is NOC required?

Yes, it is mandatory. The NOC confirms that you have cleared all dues and are eligible to switch.

3. Will I get my HP Gas security deposit refunded?

Yes, after surrendering the connection and returning all equipment, the deposit is refunded via bank transfer or cheque.

4. Can a family member apply for the switch?

Yes, authorized family members with proper identification and authorization letter can apply.

5. How long does the switching process take?

Typically 7–15 working days after document verification and submission of NOC.

6. What equipment must be returned?

All HP Gas cylinders, regulators, hoses, and other accessories must be returned in good condition.

7. Are there charges for switching?

Only nominal charges apply for documentation and new connection deposit. The switch itself does not have extra fees.

8. Can I switch with pending refills?

No, all pending refills must be cleared before initiating the switch.

9. Will my consumer number change?

Yes, Indane issues a new consumer ID for the switched connection.

10. Can commercial connections switch?

Yes, but additional verification may be required for commercial or industrial connections.

11. What if HP Gas distributor refuses NOC?

You can escalate the issue via HP Gas customer care or online grievance portal.

12. Is a visit to the distributor required?

It may be required for document verification and safety inspection, especially if submitting offline.

13. Are there limits on cylinder allocation?

Your full allocation of cylinders is transferred to the new Indane connection.

14. Can I upgrade cylinder size during the switch?

Yes, Indane allows cylinder size upgrades during registration.

15. Will I receive confirmation once the switch is complete?

Yes, confirmation is sent via SMS, email, or distributor receipt.

16. Can I switch back to HP Gas?

Yes, you must apply for a new connection with HP Gas in the future.

17. Are safety inspections done?

Yes, Indane distributor may conduct safety checks to ensure proper installation.

18. Is switching risky?

No, if all steps are followed, switching is safe and straightforward.

19. Do I need to provide my Aadhaar for subsidy?

Yes, linking your Aadhaar is required for receiving government LPG subsidies under PAHAL (DBTL) scheme.

20. Can I track my new Indane connection status online?

Yes, you can monitor your new connection status through the Indane portal or customer care number.

Conclusion

Switching your LPG connection from HP Gas to Indane Gas is simple when you follow the proper procedure. Ensure that pending dues are cleared, NOC is obtained, and all documents are submitted accurately. Returning equipment and monitoring the new connection activation ensures a smooth transition. By following these steps, consumers can enjoy uninterrupted LPG supply with their preferred distributor and take advantage of better service, convenience, and digital facilities provided by Indane Gas.